Replacement & Breakage Policy
We want your SwarnHouse piece to arrive as intended. If your order is damaged in transit or you receive the wrong item, please follow the steps below so our team can assess the issue quickly.
Clear, simple & transparent.
We want you to know what to expect before and after you place an order with us.
When Replacement May Apply
A replacement may be considered when the product received is materially different from the item confirmed in your order, or when the product arrives damaged in transit, subject to verification and applicable law.
Report Within 24 Hours
Please contact us within 24 hours of delivery for transit damage and share clear photographs plus an unboxing video showing the parcel and product condition.
Keep the Packaging
Retain the original box, foam, cushioning and other packaging until your claim is resolved. These materials may be required for assessment or pickup.
Assessment & Resolution
Our team will review the evidence and order details. Depending on the circumstances, an appropriate resolution may include replacement, repair support, a reasonable repair-cost contribution, refund where applicable, or another remedy required by law.
Important
Do not dispose of the damaged item or return it without instructions from our support team. This policy operates alongside, and does not limit, rights available under applicable consumer law.